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In the ever-evolving world of business technology, finding the Best CRM Software (Customer Relationship Managment) is crucial for companies looking to enhance their customer engagement and streamline their sales processes.
In this comprehensive guide, we will explore the 15+ best CRM software of 2024, offering detailed rankings and reviews to help businesses of all sizes find the perfect solution to meet their unique needs.
From small startups to large enterprises, our analysis covers a wide range of options, ensuring that every business can find a CRM platform that aligns with its goals and operational requirements
Hubspot
HubSpot CRM is an indispensable tool for marketing, sales, and support teams alike. It boasts features designed to make every step of the process simpler and more human-like.
Read Review →
SalesForce
The 800-pound gorilla in the CRM space, Salesforce offers everything you need to track customer activity, manage sales collaborate with teams and market to customers.
Read Review →
Freshsales
Freshsales CRM is a cloud-based contact management software designed to assist businesses in engaging their customers.
Read Review →
1. Hubspot CRM - A Powerful Marketing, Sales, and Support Tool
HubSpot CRM is an indispensable tool for marketing, sales, and support teams alike. It boasts features designed to make every step of the process simpler and more human-like.
Connect your leads, orders, sales history and more to HubSpot for optimal efficiency in campaigns and workflows. With these integrations you'll have one centralized source of truth for all aspects of your business operations.
Features
HubSpot CRM is one of the premier customer relationship management applications on the market. It's an all-inclusive marketing, sales and customer service solution that empowers your entire team to work together seamlessly to convert leads into customers.
The software's user-friendly and straightforward interface makes it a breeze for everyone on your team to use. Plus, it integrates with various other programs to streamline your business' processes.
With this feature, you can save and share documents with your contacts - like emails, reports and invoices - saving you time while making it simpler for employees to collaborate on tasks.
HubSpot CRM's email integration is an indispensable feature, allowing you to send personalized emails directly from within the software. Plus, with signature blocks embedded in each message, recipients are more easily identified by name.
This feature is ideal for B2B businesses that work with multiple clients on a regular basis. It allows you to monitor email activity across multiple platforms and see who has opened each email sent out.
HubSpot CRM not only supports email syncing, but it also lets you attach files like PDFs and Word documents.
Uploading and sharing up to five documents at a time saves lots of time.Your team can access the system from any device, giving them anytime access to information about business development.
Gathering all your data in one central location is essential for any sales and marketing professional. Without an organized system, it's easy to become distracted and lose track of leads when information is spread across multiple platforms.
To prevent this, a CRM such as HubSpot should be utilized to assemble all your data in one place. It integrates with more than 200 popular business tools and new partners join the list each month.
HubSpot app marketplace is the ideal destination for businesses to discover and integrate powerful applications with their CRM. You're sure to find a tool that meets both your unique requirements and budget.
Integration
HubSpot CRM offers an array of integration features to make your company run more efficiently. Additionally, it ensures a single source of truth for all data - an ideal way to guarantee everyone has an up-to-date view of the customer, saving both time and money in the long run.
Integrating CRM with other business applications can help maximize efficiency and boost productivity in your team. With the correct integration, everyone on your team will have access to essential tools at their fingertips whenever they require them.
For instance, if you're using an email marketing platform such as Mailchimp, it's possible to integrate it with HubSpot and create automated emails for sending to contacts. These messages may include links to tasks and even be sent automatically when certain criteria are met.
HubSpot allows you to easily connect ad campaigns and social media with it, giving you greater control over your online marketing strategy. This can enable you to reach more of your desired audience with more tailored ads and boost conversions.
Another excellent integration is LiveChat, which allows you to communicate directly with customers from HubSpot. Through the chat window, you can view all your customer data in real-time - especially helpful when providing support.
Furthermore, with LiveChat tags and email templates can be set up so it's simpler than ever for you to respond to clients' needs. Alternately, you could utilize Slack - an internal communication platform popular among businesses.
Slack is ideal for managing projects and team members, plus it lets you seamlessly connect to your CRM.Tracking website traffic, ad performance and other key metrics for your business is now much simpler.
Plus it enables you to see which of your online marketing strategies are successful and which need improvement.
HubSpot also provides an API that enables custom apps and integrations with your data. You can find detailed documentation on all available endpoints in their API reference documentation.
Pricing
HubSpot provides a range of pricing plans for their CRM platform. Each tier offers features that become more powerful as you move up the pay scale.
If you're uncertain which level of CRM is right for your business, take a look at their price information page to discover how much each tier costs and what features come included. Businesses looking to boost sales should consider HubSpot's sales CRM suite.
It has been designed with one goal in mind: improving productivity, shortening deal cycles and centralizing all of your sales activities in one place.
HubSpot CRM's free tier is an ideal starting point, giving you a chance to explore all that the software can do for your company before investing in paid versions.
Unfortunately, however, you are limited in terms of what tools are available with this plan. It's essential to recognize that HubSpot's free tier is tailored for small to medium-sized businesses.
If your organization requires more advanced features, then upgrading to the paid version is recommended.
Additionally, certain features aren't accessible in the free tier, such as email templates and support. These services usually only come with more expensive plans, so it's important to know what's included in each tier before making a decision.
Many people enquire if the base package of HubSpot CRM is free. The answer is yes, though there are some restrictions attached. For instance, the free CRM only permits creating 5 email templates and snippets - a limitation which is typically removed in more advanced plans.
HubSpot also offers a free tier, as well as Starter Plan, Professional Plan and Enterprise Plan with additional features. These are great choices for growing companies who require more robust CRM systems.
If your small or startup business is just getting off the ground, you could potentially save big on HubSpot's Marketing and Sales tools. To find out which deals are available, take a look at their startup pricing page.
Support
HubSpot CRM boasts an extensive support system to help you resolve issues promptly and efficiently. It includes a knowledge base, chat and email channels so you can get the answers you need quickly.
Hubspot integrates with a range of sales and marketing tools, enabling you to book more meetings, make calls, and store all important data about your leads and clients.
By having all these features at one convenient location, you can save time by automating tasks and ensuring everything is organized efficiently.
HubSpot CRM is a database that houses customer, contact, company and product data in one centralized location. With this system you can create tags, email templates, schedule meetings and place calls easily from one place - making the entire process simpler for your team.
HubSpot accounts have four basic objects: contacts, companies, deals and tickets. These elements are connected in a model known as the record framework.
Each object has an index page, where you can view all the records within that object. You also have the option to filter these records based on property values and save these filters as views for later revisiting the list of records.
Additionally, you can create new records in your CRM account that you can associate with existing records (e.g., contacts or companies) or activities (e.g., meetings).
To do this, send a POST request to /crm/v3/objects/contacts; include contact data as a properties object and add an associations object to link the new record to other records or activities.
Contact properties include a person's name, email address and company. You can also create custom properties if you need more detailed data stored about your contacts.
Include your ticket's details in a properties object and an associations object so you can associate it with other records or activities. HubSpot CRM features an in-built document tool that you can use to upload and share files with your contacts.
When you do this, tracking of the file's ownership and when a contact views it are automatically applied. This feature helps monitor customer engagement with content while improving customer satisfaction levels.
2. Salesforce
The 800-pound gorilla in the CRM space, Salesforce offers everything you need to track customer activity, manage sales and marketing pipelines, collaborate with teams and market to customers.
Its scalability makes it ideal for rapidly growing businesses. But the per user model adds up quickly and a lack of clarity about add-ons can lead to unexpected costs.
Features
One of the most popular CRM software providers, Salesforce has a variety of features that are ideal for small and medium businesses.
These include customer support, marketing automation and more. The company also has a wide range of integrations and is highly customizable. This feature allows customers to customize their experience and get the best possible value out of their investment.
It’s an all-in-one solution, allowing you to do everything from tracking customer interactions to managing sales pipelines. You can even use it to collaborate internally with your team.
Some people find the system overwhelming, but there are plenty of guides available to help you navigate it successfully. In addition, Salesforce is a cloud-based software so it’s always secure and updated.
Many users say that Salesforce has a great user interface and is easy to learn. This means that they can spend more time focusing on their business and less time worrying about the software.
Aside from this, Salesforce has a lot of features that can help your business grow and prosper. For example, it has a built-in lead management tool that lets you find leads among your contacts and assign them to the right team members.
It can also track where the lead came from, making it easier to nurture them.There are also various reports and dashboards that help you see the performance of your sales team and track progress toward your goals.
These features are important to any growing business. Another big plus for Salesforce is its ability to be integrated with over 2,784+ partner applications. This means that it can be used for virtually any industry or sector.
This makes it the ideal CRM for any size of business, and you can use it to handle anything from sales to marketing to customer service. You can even customize it to meet your needs and workflows. This is what sets it apart from its competition.
Pricing
Salesforce is an undeniable powerhouse in the CRM space, a firm that boasts the kind of features and automation capabilities that most businesses can’t afford to live without. It’s also an invaluable tool for growing businesses as it can evolve with the company as its needs change.
Whether you’re looking for a full-blown customer relationship management solution or an all-in-one marketing platform, Salesforce is the answer.
The cloud-based platform is available in a variety of tool kits and has a wide range of integrations, making it easy to build out highly advanced systems, as your business expands.
There are four subscription tiers: Essentials, Professional, Enterprise and Unlimited. Pricing is generally billed annually, but some packages offer monthly or multi-year payment options.
In addition, each tier has a variety of add-ons that can be purchased separately. These costs can make the system prohibitively expensive for small businesses, especially if they require multiple tiers and add-ons.
Some of the most popular CRMs for businesses, such as HubSpot, offer the same basic functionality at a much lower cost.
This makes it difficult to choose one that’s best for your business, so it’s important to understand your budget and goals before choosing a CRM software.
The price of Salesforce depends on the tier you choose and the number of users. There are many add-ons to consider, as well as the cost of training and implementation.
Salesforce is an expensive software system, especially for small businesses, so it’s important to consider your budget and the level of complexity you want to avoid when implementing a new CRM.
If you’re starting out and don’t have product-market fit yet, it’s probably best to avoid a complex CRM until your business is well established.
Despite the pricing challenges, Salesforce is an excellent choice for small to mid-sized companies that are looking for a robust and customizable CRM.
The platform’s user interface and availability of features are consistently rated as positive by online users, and there’s an extensive selection of third-party apps and solutions on the AppExchange that can be integrated with Salesforce.
Implementation
CRM software is a tool that helps businesses to manage their customers, prospects and sales opportunities. This is essential for boosting business growth and helping a company to retain its existing and potential customers.
Salesforce is one of the leading CRM software and offers a wide range of features to help businesses. It is a cloud-based software that provides a unified system for managing all customer interactions and data.
It allows users to track interactions with customers and leads and automate tasks. It also offers data analysis and reporting capabilities. Salesforce is known for its plethora of features, which can help businesses to manage their customer relationships and build brand loyalty.
It is a popular choice among large and growing businesses.The platform is compatible with most operating systems and mobile devices, and it has a user-friendly interface. The company also offers a free trial version of its product for a limited period.
However, there are some limitations that businesses might face when using this software. Some users may find it difficult to navigate Salesforce’s UI, and it can be a bit complex at times.
Similarly, it’s not always easy to integrate Salesforce with other software products and apps. It’s also possible for the platform to get bogged down when there’s not a high-speed internet connection available.
It’s also important to consider the size of your company before implementing this software. It’s best suited for businesses with at least 10 employees and $10 million in revenue.
Salesforce also has a strong reputation for support and customer service. But it’s important to note that it is a big enterprise-grade software, and you’ll probably need to invest in dedicated enablement and training.
Its ability to offer a scalable solution makes it an ideal choice for growing businesses that want to expand their CRM and integrate with other systems. It also gives you access to thousands of third-party integrations and add-ons, allowing you to build out highly advanced systems as your business grows.
Support
Salesforce is a customer relationship management platform that offers a variety of features and functions to help businesses manage their relationships with customers. It also helps companies automate their processes and tasks related to sales and customer support.
CRM is a powerful tool for businesses of all sizes that can make it easier to manage and track customer data, and improve the overall performance of your business.
It’s also a great way to engage your customers and boost the sales of your products. However, CRM is a complex and expensive tool, and there are several considerations to keep in mind before you implement it. The main issue is that Salesforce has a steep learning curve and can take up a significant amount of your time and resources.
This is a problem for smaller businesses that can’t afford to hire an expert to run and maintain their CRM system. It’s also a good idea to choose a CRM that includes the support services you need as part of the package.
Besides the standard customer success plan, Salesforce also offers 24x7 support through its service cloud. This includes AI workflows when it’s easy to solve problems and human intervention when it’s more complicated.
Another important aspect of any CRM is integration, and Salesforce delivers a lot here. It includes a number of pre-packaged integrations that can be customized to meet your needs, and it also provides a platform where you can build custom integrations.
But the downside is that these pre-packaged integrations have their own technological constraints, which can be difficult to work around.
This is particularly true for sophisticated integrations, which can require customizations and additional costs. A final factor to consider is the pricing model.
Salesforce doesn’t have a flat monthly fee like some of its competitors do, and there are a lot of add-ons that can add up quickly. It’s also a bit confusing to figure out what each feature or module comes with, so it can be a little tricky to find the best value for your money.
Salesforce is a powerful CRM solution that is ideal for growing businesses that want to streamline their operations and increase productivity. It offers a wide range of tools that can help you increase sales, manage customer information, and collaborate with other team members.
It’s also a great place to get honest feedback about your product and service from your customers, which can help you better understand how to improve your products and services.
3. Freshsales
Freshsales CRM is a cloud-based contact management software designed to assist businesses in engaging their customers. It features email automation and voice call recording features as well.
Additionally, it displays a timeline of activity for contacts. This includes public information such as LinkedIn profiles and social media updates.
Features
Freshsales CRM provides a range of features to help manage your leads and contacts, such as lead capture, task management, and workflows.
Furthermore, it has integrations with other services like email marketing and project management applications. Lead capture is an integral element of any sales process.
It helps identify the ideal leads for your business and boosts conversion rates. Furthermore, lead capture enables you to monitor and measure how well your leads perform, so that you can target your efforts more effectively.
Freshsales CRM platform provides a range of lead capture options, such as web forms, live chat and email. You can customize these channels to meet your organization's individual requirements.
Furthermore, its deduplication feature helps automate and streamline lead management processes for maximum efficiency.
Maintaining your leads and contacts can be a time-consuming part of running a business. Freshsales CRM makes it simpler to stay organized with its straightforward task management system and automatic deduplication features.
It also features an activity dashboard to keep you informed about upcoming activities, tasks and reminders. Plus you can set up alerts and schedule meetings easily.
The CRM platform also features an integrated phone dialer and chat widget that centralizes all client communication.
It helps automate repetitive tasks, shorten sales cycles, and deliver personalized conversations with customers.
Another key feature of Freshsales CRM is its automatic updating of contact and deal statuses.
This saves time by sending email notifications to team members when a particular status change takes place. This feature also allows you to automate sequences of emails and phone calls to personalize your interactions with customers.
These can include automated follow-ups, welcome messages, and contract renewal reminders. Freshsales CRM is user-friendly with comprehensive documentation and online support available.
However, it may take some time to learn the software's various features. Furthermore, as it's cloud-based, there's no need to install it on your servers - making it a perfect cloud-based option!
Pricing
Freshsales CRM is a cloud-based customer relationship management (CRM) software designed to assist businesses manage their customer communication.
It features lead management, sales tracking and reporting capabilities as well as an intuitive user interface and various integrations.
This software is tailored to assist smaller companies with their sales and marketing demands, offering an all-inclusive CRM package at a great value.
Pricing varies based on service level, with different packages available for annual or month-to-month billing.
This software provides a comprehensive suite of tools that enable sales teams to streamline the selling process and boost productivity.
It also allows them to monitor leads and drive deals with AI-powered insights. Businesses can utilize its email, phone and chat tools for contextual conversations with prospects and customers alike, helping them build stronger relationships.
Another feature is its Freshcaller module, which enables enterprises to send targeted emails and phone calls to relevant prospects with one click.
Furthermore, its dashboards enable users to monitor sales pipelines and set objectives for their sales team to achieve. Freshsales CRM not only offers standard reporting, but also allows users to customize it for specific metrics and analysis.
Furthermore, it has an expansive knowledge base with tutorials and articles on how to utilize the software effectively.
The software's customer support is excellent, provided by dedicated account managers. They can assist you with any problems encountered or provide feedback directly to Freshsales management
For small businesses, Freshsales is an affordable CRM solution. Its free plan offers more than enough features to organize leads and contacts, build a pipeline, and manage your sales process effectively.
However, it lacks some key features other CRMs provide. Its reporting widgets are unresponsive and lack basic customization options, so it may not be suitable for larger organizations.
The software is free to try, with a 21-day trial period for all plans. The free plan offers contact and deal management, mobile app integration and built-in phone/chat solutions.
For additional functionality you can upgrade to the Growth plan at $15 per user per month; additionally you may choose to pay for custom fields, product catalog access and more.
Ease of Use
Ease of use is an important consideration when selecting a CRM, and Freshsales boasts an attractive interface that makes contact management effortless. Plus, it comes equipped with various sales and marketing tools to help businesses expand their revenue.
Freshsales stands out among other cloud-based customer relationship management (CRM) platforms in its ease of setup and implementation, without needing extensive training or detailed instructions.
Its intuitive interface helps teams get up and running quickly, and Freshsales provides comprehensive support with its knowledge base as well as 24/5 phone, email and chat support.
Kanban-style sales funnel management and advanced reporting and analytics features make it one of the best CRM software options, enabling sales teams to track prospects' buying signals and behaviors as they progress through the customer journey.
This helps sales reps determine when it's appropriate to engage with prospects, leading to faster deal closures. This allows sales professionals to spend more time engaging with leads and less juggling sales tasks and other aspects of the business.
Furthermore, the platform includes various helpful sales tools which boost productivity while automating routine tasks like sending welcome emails or contract renewal reminders.
Another advantage of Freshsales is its integration with email clients, enabling users to send and receive messages directly from within the CRM without ever leaving it.
All incoming and outgoing emails are synced with your email client, while an automated inbox prioritizes emails from contacts or leads that need attention.
The system is also mobile-friendly, featuring an app that syncs with the CRM and allows for on-the-go use. This makes it ideal for remote sales teams.
With its user-friendly interface and advanced sales and marketing features, it is suitable for a wide range of businesses.
From start-ups to larger enterprises. However, it is wise to evaluate your business' size and requirements before investing in a CRM system.
Therefore, selecting the appropriate CRM for your business requirements and budget is critical. A well-designed CRM with pay-as-you-grow pricing will enable you to adjust according to changes in the business as it grows and expands.
Integrations
Freshsales CRM boasts a number of integrations that make it simple for users to manage their leads and customers. These include various customer relationship management (CRM) tools, as well as project management and collaboration platforms.
This platform is ideal for small and medium-sized businesses that require an all-inclusive solution to manage their relationships with prospects, clients, and customers.
It boasts a flexible pricing structure that lets companies choose the level of functionality they need as well as various add-ons and features they desire.
For instance, the free plan includes an integrated phone dialer and chat widget that centralizes all customer communication. Furthermore, users can create sales funnels and drag-and-drop deals between different stages of their lifecycles.
Freshsales CRM boasts an extensive feature set, yet its user-friendly interface makes it simple for new employees to learn the system. Furthermore, it includes a built-in lead scoring module which assists salespeople prioritize leads and assign them appropriately.
The app also boasts an advanced AI system that works behind the scenes to offer personalized insights and recommendations.
Utilizing historical data, this AI can identify the most appropriate course of action for each contact. Salespeople can benefit by prioritizing leads and increasing conversion rates with this advanced AI.
Another excellent solution is the Freshsales-Trello integration, which automatically generates Trello cards from Freshsales leads. This makes it simpler for team members to monitor conversations and store all important information centrally.
To set up this integration, log in to Freshsales with a user account that has access to Freshsales CRM and visit the integrations page. Click "integrate" to begin setting up.
In the next step, enter your Freshsales API Key and Domain URL values into their respective fields.
An additional Freshsales-Custify integration enables you to enhance your client data in Custify by importing notes and accounts. This provides the capacity to organize customers' information according to interests and needs, which is invaluable as your business expands.
4. Monday CRM - The Best Managment System Out There!
Monday CRM offers exceptional management features to organize projects, pipelines and tasks with ease. It also features an impressive visual sales pipeline as well as color coding to quickly see lead progress at a glance.
Collaboration across teams is made easier with this separate work management platform. Plans range from Standard (with timeline views, calendar views and Gantt views) to Pro which offers time tracking, multilevel permissions, private boards and formula columns for even greater efficiency.
Monday CRM Software
Monday CRM is a cloud-based work management platform that seamlessly combines project management and sales workflows.
Its intuitive user interface makes data organization effortless, making it simple to monitor projects, pipelines, tasks and more with ease.
Monday CRM also features an integrated project board, allowing teams to collaborate with clients and vendors in real-time. Users can embed documents on the board and utilize Zoom video chats for video conferences.
Furthermore, monday CRM supports document sharing - saving valuable time and money by making it simple for others on a project to participate without ever leaving the platform.
As part of its customer support strategy, Monday provides 24/7 email and live chat assistance. Furthermore, its knowledge base contains comprehensive tutorials and reference materials to help users better comprehend the system.
For businesses needing additional setup support or training, the company offers a partnership program. This offers both video-driven Getting Started courses as well as paid assistance that is priced based on your team size and other factors.
Monday CRM offers an impressive set of features to help businesses streamline their processes and boost productivity.
These include custom fields, integrations, automations, file storage - the list goes on! However, it's important to note that the most advanced reporting and sales capabilities are only accessible at Enterprise level.
Amazing Management Capabilities
Monday CRM is an invaluable sales management solution that empowers small business sales teams to automate tasks, create project plans and establish processes that will accelerate their growth.
While the platform primarily focuses on collaboration, it also offers higher-level access to features like customer data analysis, deal management and integrations with apps.
The platform's workspaces offer teams a hierarchy of organization with boards, dashboards and folders for account tracking.
These virtual "whiteboards" offer an interactive environment that provides visibility into accounts so teams can support customers efficiently and effectively.
When we clicked a deal in our pipeline board, we were presented with another project management-style item card featuring contact and sales-related info.
While it provides an excellent interface for tracking deals, it lacks some of the CRM features other project management tools provide.
Monday's email and activity app is lacking integrations with other tools that many other CRM platforms provide.
Furthermore, it lacks the capability to add notes or comments to items - something a purpose-built CRM would provide.
Monday's project management tool lacks some of the features offered by Basecamp, such as check-in and hill charts for tracking projects.
On the contrary, its dashboards are much more advanced than Basecamp's with custom widgets for calendars, timelines and pending tasks.
Countless Features
Monday CRM Software offers an array of features to assist your team in managing leads, contacts and customer interactions.
It also automates tasks, creates checklists and prioritizes action items to guarantee a smooth sales process.
Monday's project management interface looks much like a "people" dashboard with fields for notes, comments and updates.
Unfortunately, it lacks real-time visualization of activity timelines nor does it automatically pull data from external sources like many sophisticated CRMs do.
Monday's CRM differs from other project management tools in that it's designed for immediate use - unlike some other tools which may need tweaking later. Instead, users can benefit from its features right away.
The pricing structure for the platform is intricate, with tiers that adjust according to user count. Fortunately, the company's customer service department was incredibly helpful when we requested a quote.
It offers a comprehensive suite of templates to manage every aspect of business operations and sales management, such as project management, workflow tracking, marketing campaign management and customer onboarding.
Plus, its templates are fully customizable so you can quickly build new dashboards or sales pipelines with ease.
The company provides a video-driven Getting Started course to assist with getting started, as well as paid support through its partnership program.
This makes an ideal option for businesses that require extra setup support or training, since it may be more affordable than other services available.
5. Piperive CRM
Pipedrive is an all-inclusive sales management program that makes it effortless to monitor deals and leads. Plus, its automated workflows help you stay focused on high-value tasks.
Pipedrive boasts over 350 integrations, providing a comprehensive suite of solutions to streamline your business operations.
It can be integrated with popular tools such as Mailchimp, Google Apps, Microsoft Teams, Hubspot, Zappier, Leadfeeder and PandaDoc for added convenience.
Piperive CRM Has 350+ Integrations
Pipedrive CRM is a highly-rated software designed to assist small business owners generate leads, close deals and manage their entire sales process.
It makes an ideal choice for teams or solopreneurs who require an intelligent CRM with powerful features at an affordable cost.
Pipedrive CRM's greatest strength is its ease of integration with other applications, enabling users to automate tasks that may otherwise be challenging using a standalone platform.
The 350+ integrations available to businesses aim to help businesses maximize the efficiency of their CRM, and grow sustainably. They range from lead generation apps and email marketing tools to other useful software applications.
Lead generation is an essential step in the CRM process for many businesses, and Gravity Forms' integration with Pipedrive makes this possible by quickly adding new leads to your contact list.
Once added, these contacts are synced with your account so you can follow up on them promptly and efficiently.
This is essential because it allows you to identify potential customers and prospects, track their online activity, and create personalized web forms that automatically capture data and sync it with your account.
Another key benefit of the CRM is its extensive features for analytics and reporting. This helps you stay organized so you can make better decisions and stay focused on what matters most to your business.
For instance, deal reports provide revenue and losses per deal as well as activity reports that indicate how specific tasks are progressing.
All this data is neatly organized on a visual dashboard and can be shared with other team members for collaboration.
The CRM can also assist you in forecasting future sales based on past performance and recurring revenue.
This information is invaluable when creating product or campaign strategies or setting budgets.
Pipedrive Features
Pipedrive CRM is an all-inclusive sales software designed to help businesses optimize their sales funnels and boost efficiency in sales.
It automates marketing follow-ups and monitors communication. Thanks to its user friendly and intuitive user interface, Pipedrive CRM makes for an ideal choice even for small businesses without a large team.
Pipeline management - This core feature of the platform allows you to track deals through different stages in a visual pipeline. While most companies use an automated default deal pipeline, users have the freedom to create unlimited custom pipelines as needed.
Contact Timeline - Pipedrive's contacts timeline is one of its most helpful features, allowing you to keep track of your key accounts through a visual timeline of communications. Filtered and sorted for fast retrieval of those accounts that require extra attention.
Calendar - Pipedrive's calendar is an invaluable tool for scheduling appointments with clients. You can sync it with Outlook or Google Calendar to conveniently schedule recurring appointments and meetings in just a few clicks.
Smart Docs - Proposals, quotes and contracts are the backbone of your business; with smart docs you can streamline the entire document process. Send them from within CRM and get eSignatures on documents from clients in no time to close deals faster.
Marketplace - The CRM's marketplace is an expansive collection of over one hundred third-party applications you can integrate into your account.
Popular options include Plecto, Kixie, GetAccept, Leadfeeder and PandaDoc among others. Filters - Pipedrive data can be filtered to give you a more comprehensive view of your sales.
Filtering works similarly to working with spreadsheets, but in real-time.Activities & Goals - The CRM's activities and goals feature allows you to set deadlines and reminders for timely completion of tasks.
It also gives you insight into what's going on within your company, helping keep you organized. Pipedrive CRM is the ideal solution for small businesses seeking to automate their sales processes and marketing tasks.
Its user-friendly interface, robust lead management tools, and integrations with popular business software make it a great choice for expanding companies.
Reliability
Pipedrive CRM is an intuitive customer relationship management (CRM) platform designed for sales teams to manage their pipelines more effectively. It also has features to sort and prioritize deals to boost performance in the sales pipeline.
Thanks to its straightforward user interface and helpful features, Pipedrive CRM is suitable for all levels of sales teams from small businesses to larger organizations.
Pipedrive allows you to build and monitor a visual pipeline that displays all your leads and deals at various stages, as well as the progress of each team member.
This feature is especially beneficial for sales teams since it helps them focus on the most significant deals and activities.
Furthermore, you can schedule tasks and actions for your deals to bring them closer to completion. This includes follow-ups, meetings, phone calls, and more - all of which can be synced between Pipedrive and Google Calendar so that these tasks are automatically attached to ongoing deals.
You can set reminders for your activities to stay on top of sales. Doing this helps prevent deal rotting, which occurs when deals sit idle for too long and are likely to expire.
Pipedrive can alert you when a deal requires attention and provides suggestions on how to move it forward. You can choose to be notified via email or phone, depending on your preference.
Another useful feature is Smart Docs, which enables agents to create quotes and proposals quickly. Furthermore, they can share these documents with prospects and receive notifications when they open them.
The vendor offers a free trial period that lets users test out the software prior to making a purchase decision. Furthermore, its flexible pricing plan caters to various business requirements.
Pipedrive CRM is an accessible yet powerful option for small to medium-sized businesses and organizations seeking a dependable sales CRM.
Its user-friendly interface and cost effectiveness make it a strong contender to other popular CRM systems like HubSpot.
Furthermore, Pipedrive has an impressive customer support network which helps users resolve their issues promptly and easily.
Pipedrive offers a variety of pricing plans, each catering to different business needs with a range of features. As of 2023, the pricing for these plans is as follows:
Essential Plan: This plan comes with basic automation features, a leads inbox, custom fields, and various communication tracking capabilities. It's suitable for businesses seeking core CRM functionalities.
Advanced Plan: Building on the Essential plan, the Advanced plan includes up to 10,000 open deals per company, email sync, customizable templates, group emailing, meeting scheduler, workflow automation, and more. This plan is designed for businesses that need advanced automation and streamlined communication tools.
Projects Add-on: Pipedrive also offers an add-on for project management at an additional cost of $8/month. This feature includes user-friendly project templates, project archives, pipelines, and analytics, making it a valuable tool for managing various projects efficiently.
Campaigns Add-on: For an additional $16/month, Pipedrive provides a campaign creation feature, which includes pre-built email templates, campaign automation, and an intuitive drag-and-drop editor for customizing campaigns.
LeadBooster Add-on: At $39/month, the LeadBooster feature offers live chat, chatbots, customizable web forms, and a Prospector tool for effective lead prospecting and conversion.
Advanced Plan Cost: The Advanced plan, which offers a great balance of features and affordability, is priced at $27.90/month when billed annually. This plan is considered to provide the best value for small and medium-sized businesses (SMBs).
Each of these plans and add-ons is tailored to suit different levels of CRM requirements, from basic contact management to more sophisticated sales and marketing automation needs. The choice of a plan would depend on the specific needs and scale of your business.
6. Creatio CRM
Creatio CRM is a cloud-based no-code platform designed to automate customer-facing and industry workflows. It features plans for marketing, sales and service automation.
Creatio CRM's intuitive contextual interface displays only relevant functions and information, helping users stay focused on important details while suggesting the next steps for maximum efficiency.
Customer Relationship Management
Customer Relationship Management (CRM) software systems collect and monitor data across a company's sales, marketing, and service functions.
They give businesses an insightful view of the customer experience that allows them to make informed decisions about how to enhance it while increasing sales.
CRM software is available in desktop, browser-based and cloud applications. These platforms enable you to organize and store customer information such as contact details, purchase histories and more.
Many modern CRM packages provide social media integration. This enables businesses to promote their products on popular platforms and monitor campaign performance in real-time.
Furthermore, some packages integrate with email providers as well.Data collection, analysis and use is key for business success.
By doing so, companies can target their advertising and promotions effectively, customize product offerings according to consumer tastes, and ultimately boost sales.
A robust CRM system should also offer tools to track a customer's purchasing history and credit payment history. This data is invaluable when there are issues with services or purchases made by the customer.
For instance, companies with a helpdesk team can utilize Service Creatio to record and monitor all contact details via phone or email, providing them with an extensive history of each issue.
Doing this helps the staff respond quicker and more effectively to client demands. Another essential CRM function is marketing automation.
This enables companies to design and execute marketing campaigns using a visual designer tool, with triggers assigning certain actions to contacts like answering a CTA or responding to an email campaign.
The data is then fed into the platform's analytics module so users can see how campaigns perform and make adjustments for improved success.Customer relationships are the backbone of any successful business, so it's essential to keep them satisfied.
A reliable CRM software will simplify these processes so everyone involved in the relationship is able to communicate clearly and efficiently. The result? A more contented, loyal base of customers.
Marketing Automation
Marketing automation is a useful tool that businesses can use to streamline various tasks. This includes email marketing, social media management and more - helping companies boost their performance and revenue.
Many businesses are now leveraging marketing automation tools to accelerate their expansion. These software solutions save time and money while producing more qualified leads and sales-ready customers.
Companies now have the unique chance to connect with potential customers in a more tailored manner. This means companies can send out tailored messages based on customer behavior.
Furthermore, businesses can gain a better insight into their customers' preferences and behaviors by creating more efficient marketing campaigns that boost brand awareness and boost sales.
This is an invaluable asset for any growing company looking to expand. To achieve success with marketing automation, you must test different tactics and data to discover what resonates most with your target audience.
Doing this allows you to optimize efforts and maximize the returns from investment in this strategy.
Furthermore, you should always ensure your customer data is cleaned thoroughly.
This can be accomplished using an effective marketing automation tool which will eliminate duplicated information, fake emails and phone numbers, as well as other mistakes.
Another critical element of any marketing automation strategy is ensuring the tool can track and report on metrics. This could include email open rates, click-through rates, and more.
With all the tracking data in place, you can identify what's working and not. This data helps you decide whether to continue investing in certain marketing campaigns or cease them altogether.
Marketing automation's primary purpose is to reduce the time it takes for a lead to become a sales-ready customer, ultimately improving your bottom line.
This can be accomplished by automating various steps in the lead nurturing process and taking away guesswork from it. Integrate your CRM and marketing automation platforms for seamless data sync, giving you a comprehensive view of the customers you're trying to reach.
Furthermore, track and measure campaign effectiveness so you can make necessary modifications as needed.
Sales Automation
Sales automation (SA) is an essential element of any business' success. It enables companies to automate the mundane tasks that slow down sales teams, freeing them up to focus on higher-value tasks instead of wasting time on low-value ones.
In addition to relieving the sales team of additional responsibilities, SA offers customers numerous advantages. For instance, sales automation software helps businesses filter leads and direct them towards those most likely to convert into customers.
Another advantage of SA is that it allows companies to centrally manage all customer data. This insight can be utilized for better understanding customer needs and providing personalized service, leading to increased revenue.
A CRM solution with SA capabilities can also automate data flow between departments and boost team productivity. This is especially helpful for marketing and customer support departments, who can track a lead's full history to make their interactions more personalized.
Automation can also make it simpler to generate reports for managers, saving them a considerable amount of time and preventing mistakes from occurring.
Although many sales automation tools offer various capabilities, it is essential to select one that meets your individual requirements.
For instance, if your sales team needs to schedule appointments with leads regularly, look for a tool which can automatically fill your calendar to avoid conflicts and downtime.
Additionally, select a tool that can notify your team when an appointment has been scheduled or an update made. Doing this keeps everyone on track and ensures no one misses an important call or meeting, which could result in lost opportunities.
Sales Automation can help you personalize your communication with leads by automatically sending introductory and follow-up emails that contain pertinent information for each prospect.
Doing so can improve the relationship you have with each lead and boost the likelihood that they become customers.
Creatio CRM is a cloud-based solution that offers comprehensive sales force automation from lead management to large enterprise sales.
It combines artificial intelligence and superior UX, facilitating user adoption. Plus, its sales funnel view lets users view deals in progress. Pricing for Creatio CRM starts at $25 per month.
Customer Service
Customer Service is the ability to address any problems or requests customers may have with your business. This could range from helping them select the ideal product to answering billing inquiries or returns requests.
Customer Service (CS) is an integral component of the customer experience and helps you support and engage your customers while also maximizing their lifetime value.
It may involve face-to-face meetings with staff members, online chats, emails, and phone calls. One way to ensure your customer service team remains productive and efficient is by providing them with tools designed for ease of use.
These can manage cases, automate communication, and obtain the most up-to-date information about a customer's profile. Creatio CRM provides a variety of products to meet the demands of businesses at every stage in the customer life cycle.
They can be used separately or combined in one comprehensive CRM suite. Creatio CRM gives you complete control of the customer journey - from initial contact to sales and service - with tools that automate key steps.
These include pre-built best practice processes that can be tailored for your company's individual requirements.
Customer profiles allow you to build a comprehensive overview of each customer based on their past interactions with your business.
This will give you insight into their current needs and enable better support throughout the entire process.
Another way to provide superior customer service is by actively listening and acting upon feedback from your customers and their representatives. Doing this allows you to anticipate problems before they arise, saving money by preventing churn.
Your customer service team is an essential element of your organization, so it's essential that you educate them on the best practices of your business.
This involves setting standards and expectations as well as showing how seriously you take their contributions to overall operations.
Finding the ideal CRM system for your organization can be a daunting task. Fortunately, Creatio CRM is an ideal option for both small and medium sized businesses alike.
It is a no-code platform that can be deployed in either the cloud or on-premise and offers plenty of features in sales, marketing, and customer service departments.
7. Sugar CRM
Sugar CRM is a widely-used customer relationship management (CRM) platform. It helps businesses manage customer relationships and automate marketing campaigns for maximum efficiency and effectiveness.
It provides a 360-degree view of your customers and integrates with select marketing automation and customer experience (CX) tools. Furthermore, users have access to various reporting and analytics capabilities.
Sugar CRM Features
CRM can offer the features necessary to increase sales for any size business, regardless of industry. As one centralized source for all marketing and sales activities, it enables you to make informed decisions with highly visual data analytics.
Create effective campaigns with email and conversion forms, simple drag-and-drop editors, and personalization for an excellent customer experience. Monitor the progress of each campaign with dashboards and reports to identify what works and doesn't.
SugarCRM's flexibility allows it to be tailored to meet your business requirements. You can easily add new fields, custom layouts and relationships within the CRM.
Furthermore, you can build plugins which extend certain functionalities at either a system or module level for further customization.
Another great advantage of Sugar is the capability to manage all your customers from a central hub. This simplifies customer management tasks since all information is stored centrally, eliminating manual intervention needed for handling queries or resolving problems.
Access to customers' information also empowers your support teams to provide superior customer service. They can view inquiries, complaints and open tickets on their dashboards so they can promptly address customers' queries.
You can even set up a self-service portal to empower customers with answers on their own and eliminate the need for phone calls or support tickets.
This can be an incredibly cost effective solution as it reduces the time and resources needed to satisfy all of your customers' requests.
SugarCRM is a popular choice among many businesses due to its extensive features. Unfortunately, it's complex software and requires extensive training in order to utilize effectively.
Furthermore, the cost-effective nature of the package may put off some users from taking advantage of all it has to offer; some simply find other solutions better suited to their requirements.
SugarCRM is the ideal solution for those who want full control over their data and application.
It comes equipped with various security measures, such as advanced user management and role permissions that can be tailored to suit specific business requirements.
Furthermore, you can integrate Sugar with other systems to further protect your business's data.
Integrations
Sugar CRM is a robust yet user-friendly customer relationship management (CRM) system that can be deployed both on-premises or in the cloud.
Designed from the ground up as an enterprise multi-user application, it supports advanced data and application security features from day one. Furthermore, it has pre-integrated support for various third-party apps and services.
SugarCRM's frameworks are designed for ease of use, so that you can access the data from these applications and services through an API that can be tailored for your individual requirements.
For instance, you may add a secondary method of integration using a custom API that supports OAuth as well as other forms of authentication like Twitter or Facebook.
SugarCRM makes it simple for you to access essential information from various sources by creating customizable dashboards.
These displays can display various data points such as contact info, customer details, and more in one convenient place. To create a dashboard in SugarCRM, first enable the Act-On connector.
Afterwards, create a dashboard called Act-On Hot Prospects and click Save; this will import lists from your Act-On account into SugarCRM along with your lead score.
Another advantageous feature of the SugarCRM integration is that it automatically adds a field in Act-On with the name of the list imported from SugarCRM.
This enables you to quickly identify which contacts belong to which list, so you can follow up more efficiently within Act-On.
With integration, your sales team can stay informed about the status of a lead and quickly access information about previous interactions to make more informed decisions about how they should be handled.
This improves productivity in sales and creates personalized interactions with leads that are likely to close more deals.
Integrations with SugarCRM allow for improved management and tracking of your marketing campaigns through a comprehensive, closed-loop program.
This increases the amount of high-quality, targeted traffic coming through your platform, as well as generates more sales-ready leads by using lead scoring and targeting techniques.
SugarCRM offers various pricing plans for its CRM software, catering to different business needs. The pricing details for their main products are as follows:
Sugar Sell: Starting at $49 per user per month, this plan includes features like customer profiling, pipeline management, deal management, account management, lead generation, and sales automation. It is designed for sales automation for modern sales teams.
Sugar Serve: Priced at $80 per user per month, this plan focuses on customer service with features such as case management, voice and chat support, ticket automation, and sentiment analysis.
Sugar Enterprise: This plan starts at $85 per user per month and is aimed at organizations that need on-premises control. It includes advanced features like custom reports, ticket lifecycle management, AI and ML capabilities, and more.
Sugar Market: This is a marketing automation tool, starting at $1,000 per month for up to 10,000 contacts. Additional contacts start at $150 per month, and the plan includes unlimited users. It offers features to support email, content, social, and paid marketing efforts.
Sugar Professional: Aimed at small businesses, this plan costs $52 per user per month, with a minimum of ten users. It includes sales opportunity management, email campaigns, and a mobile app with offline access. However, it has a storage cap of 15GB.
All plans are billed annually and typically require a minimum number of users. These plans offer a range of functionalities, including CRM essentials, advanced workflow management, customization, and support for multiple languages.
Support
Customer service is of the utmost importance for any business, so SugarCRM provides a robust support system to enable your teams to resolve customer issues promptly and efficiently.
Its powerful case routing and assignment workflows synchronize activity across channels (email, phone, chat, social), giving you one centralized view of the entire customer journey.
Users can report issues through a secure portal and submit cases that are assigned to the correct customer service team for resolution.
Cases are prioritized based on issue priority, team capacity and agent expertise. When submitting cases to Sugar Support, it's best to include as much detail as possible about the issue.
Doing this helps them identify and fix the root cause of the issue faster. Additionally, providing screenshots or log files can be beneficial - for instance, if there's an issue with a particular record, include a screen shot of that record so they can identify it and determine how best to resolve it.
SugarCRM not only offers support for specific issues, but it also has a self-service portal and knowledge base. These features empower your customers to resolve their own problems, cutting down on support calls for trivial matters and saving your support team valuable time.
SugarCRM is a cloud-based customer relationship management (CRM) platform designed to facilitate collaboration among sales, marketing and services teams on customer data and processes.
It specializes in aiding these groups convert leads into opportunities and ultimately revenue.It also offers tools that enable teams to analyze data, project outcomes, generate quotes, and manage the entire sales cycle.
It can be installed either on-premises or in the cloud and comes with various licensing options.
The platform offers comprehensive documentation to assist your team with getting started.
Its user interface and public API offer limitless customization options so that your CRM perfectly suits the demands of your business.
One of the greatest strengths of SugarCRM is its modular architecture, which enables you to design new modules using either pre-made templates or custom forms and relationships. This flexibility lets you tailor SugarCRM specifically for your business without sacrificing functionality.
Less Annoying CRM is an affordable cloud-hosted software solution that helps users organize their contacts, manage their sales pipeline and stay organized. It features a straightforward user interface as well as superior customer support.
With its straightforward pricing plan and free phone and email support, this option is ideal for small, cost-conscious businesses. On the other hand, larger firms that require more sophisticated features and analytics may find it unsuitable.
Features
Less Annoying CRM is a cloud-based customer relationship management (CRM) software solution tailored to small businesses. With its user-friendly interface, Less Annoying CRM makes it easy to use for all types of business professionals.
It provides essential tools like contact management, sales pipeline management, tasks and calendars all on one platform. Its simplicity and flexibility make it a top choice for users who need to manage their customer relationships without compromising features or cost.
Furthermore, the platform provides free customer support and training for new users.Another feature that sets Less Annoying CRM apart is its custom fields.
These enable you to store and monitor a variety of information about contacts and companies, whether it's industry-specific or simply more detailed versions of the default fields included with Less Annoying CRM.
If you need to keep track of your team's schedule, daily meetings, or a list of important documents, Less Annoying CRM's built-in calendar is the perfect solution.
It's simple to add tasks and events for each contact or company contact; plus, if you already have Google Workspace connected to your calendar, Less Annoying CRM will even let you link it with it!
This CRM is a popular choice for small businesses due to its straightforward user interface, user-friendly features and outstanding customer support. Plus, there's a free trial option that lets you test its capabilities and determine if they meet your requirements.
Less Annoying CRM is a cloud-based CRM software designed to assist businesses better manage their customers and relationships. It saves small businesses time and money while increasing sales and marketing efficiency.
This application features a single-screen interface that enables you to view and edit all your data in one location. It also provides tools for tracking and analyzing your sales pipeline, as well as reports to assess performance.
Access is available from any device with an internet connection, including mobile phones. Its centralized database ensures all your information stays up to date and accessible at all times.
It provides a free 30-day trial for all users, and customer support is accessible via email and telephone. The staff members are highly knowledgeable and friendly; they're eager to answer your queries or resolve any issues you may have.
Pricing
The official pricing for Less Annoying CRM is straightforward: it costs $15 per user per month. This price includes all features without any hidden fees, contracts, or pricing tiers. It's designed to offer simple and affordable CRM solutions for small businesses.
Customer support
Less Annoying CRM is a cloud-based customer relationship management (CRM) platform that enables businesses to monitor customer interactions and enhance their sales processes.
It offers various applications for contact management and sales force automation, such as modules for notes, calendars, and tasks.
Furthermore, Less Annoying CRM has configuration options for sales processes and lead definitions so businesses can tailor the system according to their individual business processes and industry requirements.
Users of this CRM software have praised its ease of use and affordability. They also commended the quality of support provided by the company, noting how prompt they are in responding and being helpful.
Although the service does not provide live chat support, it has an extensive email and phone support channel.
Furthermore, they provide free training via webinars and phone calls, as well as online help articles and tutorials. Less Annoying CRM's support team is available 24/7 to answer questions and offer tips and tricks for better usage of the software.
They don't charge for this type of assistance, assigning each account a coach with direct email and phone access to an expert who will assist with any needs.
In addition to the support provided by its team, the company also offers a generous free trial period for prospective users to test out the platform before making a commitment.
This is an ideal way for you to determine if this CRM is suitable for your business needs.Another great advantage of Less Annoying CRM is its user interface, making the software intuitive and simple to use.
The search feature quickly locates needed information, while creating or editing contacts is a breeze. Every contact record in CRM includes an attached items section that displays all pertinent data about that individual.
This makes it simple to keep track of past events, notes and emails sent between contacts.Less Annoying CRM is an ideal choice for small businesses and startups that require a robust customer relationship management solution at an affordable cost.
However, it may not be suitable for larger enterprises with more complex requirements. In such cases, other CRMs might provide more advanced features like click-to-call service or call tracking, email integrations, marketing tracking, automated workflows, and artificial intelligence capabilities.
Overall Rating
Less Annoying CRM is a cloud-based customer relationship management software application that offers an affordable and straightforward way to enhance your business' customer relationships.
With its user-friendly layout and comprehensive tutorials, customizing the app is a breeze.Features include contact management, sales force automation (SFA), lead tracking, notetaking, calendars and task management.
Its modules can be tailored to fit the requirements of any small or medium-sized enterprise.Users of Less Annoying CRM are able to access it from anywhere with an internet-connected computer or tablet.
This cloud-based CRM enables businesses to centralize their information, collaborate in real time with their team members, and access it from whatever device works best for them.
The interface is one of the simplest available on the market and it comes with some great features for managing contacts. For instance, it displays all pertinent information about each person in a single window with an intuitive design.
You can view all your contact's communications, such as emails and notes, in one window and track their progress through the sales pipeline.
Furthermore, the CRM features a calendar with tasks and upcoming events which makes scheduling meetings much simpler.
Less Annoying CRM is the perfect solution for small businesses searching for an easy, cost-effective way to manage their contacts and sales. It has also proven popular among customers due to its user friendly user interface and superior customer support.
This software offers a 30-day free trial period, so you can try it out before making any final decisions about purchasing. However, after the trial period ends, you will have to pay $15 per user, per month after which time your free trial has elapsed.
While this CRM option may be suitable for small businesses, it lacks the advanced features you may require as your company grows.
If you require more comprehensive functionality than what this offers, be sure to read our reviews of more robust CRM programs.Most users who posted Less Annoying CRM reviews online praised its ease of use, intuitive interface, and affordability.
They also praised the quality of customer support provided by Less Annoying CRM as well as how mobile-friendly it is.
9. Apptivo CRM
Apptivo CRM is an all-inclusive cloud solution for managing customers, leads, contracts, projects and more. With its user-friendly interface and scalable functionality it's suitable for both small and medium sized businesses as well as larger enterprises.
Users appreciate the customizability of the system to meet their individual requirements. They also applaud its customer support team for being attentive and helpful.
Features
Apptivo CRM is a cloud-based customer relationship management (CRM) software solution that integrates contact and customer data with marketing automation and sales tools.
It caters to industries such as travel & hospitality, retail, real estate and manufacturing. Its primary benefit is its scalable and modular application structure, which enables users to customize a CRM system according to their individual requirements.
As such, it's ideal for small- and medium-sized businesses looking to expand or large enterprises looking for an all-inclusive CRM solution at an affordable cost.
The CRM software is user-friendly and provides a range of useful features for managing contacts, leads, opportunities, contracts, work orders and sales territories.
Furthermore, users can track deals throughout their life cycle as well as automate tasks like case creation or Service Level Agreements (SLAs).
There are features to help companies stay ahead of their competitors, which can allow them to seize on opportunities that go undetected or win back lost customers.
For instance, you could create a list of all deals your rivals won and then organize it according to importance. Another useful tool is the answer database, which lets users create and update knowledge databases to assist customers with questions or how-tos.
With categories and tags set up for ease of use, SEO terms added, as well as instant notifications when a new question arises - there's something for everyone in this powerful platform!
Marketing departments have access to email campaigns, auto-scheduling and campaign trackers that allow you to monitor results such as open rates, click-throughs and bounces.
Furthermore, you can build targeted lists with segmentation tools in order to target the correct audience for each campaign. The project management module features time tracking and reporting, enabling employees to keep tabs on their activities and resources.
Furthermore, it has a purchase order app for easy inventory management and procurement processes. Invoicing is another area where the CRM excels, offering a wide range of applications to manage every aspect from expense reports and ledgers, to credit notes and insurance trackers.
There are even insurance trackers and property management tools as well as sales receipts and customer payments - all ideal selling points!
It is a fully online system, meaning you can access your CRM from any device with a browser. The company's website offers plenty of knowledge base resources, FAQs and support materials. All plans include customer support via email or live chat.
Pricing
Apptivo offers several pricing plans for its CRM solutions:
Lite: $10 per user per month (or $8 if billed annually). This plan is designed for small sales teams and includes 18 apps, 100 custom fields per app, 25 workflows, and 8 custom dashboards.
Premium: $15 per user per month (or $12 if billed annually), suitable for fast-growing teams. It offers 46 apps, 250 custom fields per app, 75 workflows, and 25 custom dashboards.
Ultimate: $25 per user per month (or $20 if billed annually), aimed at large teams requiring automation and integrations. This plan includes 57 apps, 350 custom fields per app, 150 workflows, and 50 custom dashboards.
Enterprise: Custom pricing for enterprise organizations needing complex integrations. Features include 65 apps, 500 custom fields per app, 300 workflows, and 100 custom dashboards.
All plans come with 24x7 support and third-party service integration. For more detailed information, you can visit Apptivo's pricing page.
Support
Apptivo CRM provides a wide array of customer support options that are efficient and effective. It even features live chat support so you can speak directly to a customer service rep at any time.
A CRM is an integral tool for managing customer relationships and ensuring high levels of customer retention. It keeps track of all interactions between customers and your company, helping you identify potential issues that could cause dissatisfied clients.
This software can be utilized by both large and small businesses alike, offering an efficient way to stay in touch with customer relationships.
Furthermore, it helps boost sales and retain more customers. This software is ideal as it's scalable, meaning you can scale it to match your business expansion.
Furthermore, it provides a wealth of features which can be tailored to fit individual requirements. For instance, you can create contact records that include information relevant to your business and delete fields that are no longer needed or useful.
Furthermore, custom filters allow for further narrowing down of searches. Furthermore, it provides features that simplify customer relationship management for employees.
This includes automation of sales - an enormous advantage to sales managers who want to focus on high-potential leads. Another feature is the client portal, which offers a convenient hub for viewing all aspects related to a client.
This includes work orders, delivery status and contact history.It provides a range of invoicing functions, such as expenses reports, ledgers and credit notes that can be customized to match your company's branding.
These are accessible both on the web and mobile applications.In addition to these invoicing capabilities, Apptivo CRM also offers a selection of marketing tools to help promote your products and services.
It has templates and themes for creating stunning campaigns, plus target lists that help pinpoint the ideal audience for ads.
Apptivo is an ideal platform for SMBs and larger enterprises, as it offers a scalable, customizable platform. Furthermore, Apptivo boasts numerous third-party integrations that let you easily connect with various business tools.
10. Insightly CRM
Insightly CRM provides easy-to-use features that assist small businesses in tracking contacts, sales and projects. Plus, it seamlessly integrates with email and other applications.
Insightly also offers mobile functionality to scan business cards, take voice notes and update opportunities on the go - especially useful for busy sales teams.
Features
cInsightly CRM is a cloud-based customer relationship management tool that assists teams in tracking contacts, leads, and projects.
It can accommodate any team size and works across all devices - including mobile apps! Insightly offers a comprehensive suite of contact and lead management features, as well as powerful sales pipeline, project management, email marketing tools.
Furthermore, it boasts an impressive number of third-party integrations with various business apps. Establishing successful customer relationships necessitates understanding your customers, their behavior towards your company, and what drives their interests.
Insightly CRM helps you map this intricate web of connections by giving a high-definition view of everyone in your customer base.
This is accomplished through flexible record linking functionality, which enables you to link records such as emails and customers with other database objects.
Doing so provides you with a comprehensive and up-to-date overview of your customers' activities including interactions with colleagues, bosses or partners.
The Insightly CRM web interface is user-friendly and intuitive, featuring a fast navigation system that adjusts to any screen size.
The dashboard view in particular stands out, displaying data in vibrant colors for easy reading and navigation. Users can monitor and report on sales opportunities in real time with dashboards, reports, tasks/milestones that can be accessed anywhere with an internet connection.
Field salespeople also benefit from Insightly CRM app's capability to scan business cards quickly, converting them into contact information with just one click!
Insightly CRM also features an effective yet versatile email marketing tool, enabling you to send bulk emails directly to your prospect database without needing any technical expertise.
Plus, with Insightly CRM's built-in tracking capabilities, you can keep tabs on whether and when your emails are opened.
Another key feature of Insightly CRM is its capability to automatically convert website visitors' contact information into contacts and leads.
This conversion occurs through various web forms, including pop-ups on landing pages or embedded forms embedded on your website that prompt people to enter their details.
Insightly has full email integration with most major email clients, enabling you to save emails directly into your CRM from Microsoft Outlook or Google Gmail. Plus, there are various email templates you can create such as daily mass emails and email campaigns.
Integrations
Insightly CRM provides a suite of integrations that let users easily connect to various software platforms. This enables them to seamlessly share information in real time between different systems and applications, resulting in increased productivity and enhanced efficiency.
With Insightly AppConnect, customers can quickly and easily construct complex CRM integrations and workflows without coding with an intuitive design tool.
This enables Insightly users to connect to hundreds of popular apps such as Slack, GSuite, NetSuite, Oracle and more for seamless business operations.
Jotform's form integration allows Insightly users to quickly and efficiently collect online leads through an automated form submission process.
This ensures the most pertinent data is sent directly to Insightly, while also streamlining the lead generation process and increasing sales productivity.
SupportBee, a customer support software designed to automate the support team, integrates with Insightly CRM in order to assign support tickets as tasks within the CRM. This makes tracking each ticket status much simpler and keeps customers updated about their cases.
Skyvia, a cloud-based synchronization and migration solution for WordPress, supports importing Insightly CRM data to WordPress or vice versa. With filters and data transformations you can quickly migrate Insightly CRM information into WordPress or the other way around.
Furthermore, Skyvia preserves source data relations during synchronization.RingCentral Labs for Insightly maximizes call efficiency with click-to-call and instant screen popup with 360 degree view of the caller, delivering quality interactions and improving efficiency.
Furthermore, this widget syncs contacts to Insightly CRM system for direct dialing convenience as well as access to contact activities within Insightly.
Insightly offers several built-in marketing automation tools to help you connect with potential customers and close sales. These features combine all data gathered from common marketing channels into a comprehensive view of each potential customer.
Proactively connecting customer life cycle data to a CRM system is essential for many businesses. Doing so ensures the most pertinent data is routed to the appropriate marketing channel, encouraging more sales while keeping all customer information accessible and up-to-date at all times.
Insightly Pricing Plans
Insightly CRM offers several pricing plans. These plans include:
Plus: Starting at $29 per user per month when billed annually.
Professional: Priced at $49 per user per month, billed annually.
Enterprise: At $99 per user per month, also billed annually. Each plan is designed to cater to different business sizes and needs, with varying features and capabilities.
For the most accurate and up-to-date pricing, I recommend visiting Insightly's official website at Insightly Pricing.
Support
No matter the size of your business or enterprise, Insightly CRM provides the tools and support to help you align and manage projects, sales, and marketing efficiently.
Plus, its native integrations with other applications give you a comprehensive view of contacts and opportunities. One of the key advantages of Insightly is its comprehensive customer history view.
You can create a timeline of interactions that includes emails, phone calls, chats and more, as well as how these interactions relate to other aspects of a customer's experience such as purchase history or account status.
This helps you gain a comprehensive insight into your customers and their needs, enabling you to provide superior customer service.
Furthermore, the platform offers numerous tools for data management that make responding to inquiries much faster and confident.
Insightly is an intuitive CRM designed for small and medium-sized businesses. It boasts a robust feature set at various price points, with higher tiers providing additional support and training resources.
At its base level, Insightly provides email support and access to its help center and community forums; more expensive plans provide customized support and professional services.
With Insightly's Premier Support plan, you'll get a dedicated Customer Success Manager and Technical Account Manager who will guide you through account reviews, hands-on training sessions, and ongoing insights tailored to your unique business requirements.
If you are new to Insightly, the company offers a free trial that allows you to assess its capabilities and determine if it is the right fit for your company.
Insightly also provides a variety of integrations, which enable you to link other applications with the system and automate data movement between them. This makes managing workflows and tracking performance in real-time much simpler.
11. ClickUP CRM
ClickUp CRM offers a wide range of features and is suitable for teams looking to organize their tasks and collaborate effectively. It also provides advanced integrations and reporting capabilities.
The software is available in three pricing tiers. The Free Forever plan is great for small teams, while the Business and Enterprise plans offer more features to larger teams.
Features
ClickUp CRM is a cloud-based project management and task management tool. It offers flexible solutions that are scalable to any organization, irrespective of size and industry.
It's features include multiple views, project templates, automation builder, and custom reports. ClickUp’s project management tools help users organize tasks, manage team workload, and track the progress of projects.
They also provide insights into resource capacity and staff productivity.The software provides a variety of views, including Gantt charts, Kanban boards, and two-way calendar synchronization.
It also allows teams to view and collaborate on project data, such as progress, timelines, and budgets. In addition, it has additional task management tools, including sub-tasks, task dependencies, and an automation builder.
Its user interface is intuitive and reliable for organizing and managing team tasks.It is also easy to visualize project data, and it allows users to view multiple project views at once.
This can be helpful for teams that have multiple stakeholders or departments. The software’s workflow creation tools allow users to streamline project processes and assign tasks to the correct people at the right time.
It also lets them set due dates and schedule recurring tasks.These features are particularly useful for organizations that work with customers and clients across multiple locations.
They allow salespeople to have a single source of truth about their customer information, and they ensure that team members don’t duplicate or miss important data points.
It also helps teams track the status of their project progress, and gives managers a streamlined approach to project planning and execution.
They can monitor workloads and manage resources more effectively, preventing overcapacity and unexpected resource roadblocks.
In addition, it has numerous integrations with other online services, including email and social media. It also allows you to import and export your tasks, which can be very useful for companies that use other platforms.
Moreover, ClickUp CRM has several automation features to automate repetitive tasks and ensure that nothing falls through the cracks. These features are a great way to get things done and free up your time for more important tasks.
Integrations
There are a wide variety of integrations available with ClickUp CRM. They are designed to help businesses improve productivity and efficiency by automating routine tasks.
One such integration is the Microsoft Dynamics CRM integration. It sends information about new leads and updated accounts directly to your ClickUp account from Microsoft Dynamics CRM on autopilot.
This saves time by reducing the need to toggle back and forth between two systems.This is a great way to get a handle on your sales pipeline and manage your accounts and leads with ease!
All the data you need to make decisions and execute your sales strategy is right in front of you.
The ClickUp-Zendesk integration enables agents to link tickets and tasks together for faster issue resolution.
It also allows users to attach the ticket details, assign members, and set due dates in ClickUp tasks directly from Zendesk.
Teammates can also create tasks and comments in ClickUp from within Slack messages, while getting ClickUp notifications when their colleagues post a new comment, attachment, or status change to the task.
This gives all team members more context and visibility into task details for a better customer experience. Alternatively, the Google Calendar integration syncs events from any Google Calendar to every workspace, space, folder, or list a user has created or joined in ClickUp.
The integration can also be configured to only show tasks in certain calendar views based on criteria such as project, task type, or deadline.
This feature ensures that team members always have the latest information on client issues and projects, and it also helps ensure that all parties stay in the loop and don't miss anything important.
The integration also adds task statuses that give a quick and clear overview of the stage a task is in. In addition, the ClickUp-Teams integration automatically unfurls or rolls out task links to all Team chat channels.
This ensures that team members have more information than ever before, allowing them to find and attach tasks in any Teams chat for a clearer understanding of the context of a task.
Support
ClickUp CRM offers an extensive support section with resources on project management, workflow creation, data visualization, and collaboration.
It also provides 24/7 live customer support, phone, email, and chat. The team can answer any questions about the software, and there are onboarding and training options available to users on the Enterprise plan.
The ClickUp dashboard allows you to visualize projects, tasks, and deadlines with easy-to-read Gantt charts. You can also use a Kanban board to manage your workflow and organize tasks.
It has a variety of other features, including sub-tasks and task dependencies, a time estimate feature, and an automation builder.
Projects can be assigned to individual people or teams for easier collaboration. The ability to assign subtasks and create milestones helps prioritize projects, track progress, and keep everyone in the loop.
ClickUp offers a number of project management tools for teams of any size and type, including flexible views, lists, Gantt charts, and dashboard widgets.
You can also add links between tasks and documents to make it easy to track work related to a specific project. For example, you can create a project involving multiple clients that includes a list of their files and documents and add a task to manage all the details.
You can also use the Gantt chart to view the status of each task and create custom reports to track project progress. It is a cloud-based tool that is compatible with any project management model, from agile to waterfall.
Its scalability and customization options ensure that it is feasible for teams in the accounting, advertising, architecture, engineering, consulting, IT services, and manufacturing industries.
With the right project management software, you can save time and energy by eliminating manual, repetitive tasks. Using pre-built automation tools, you can automatically post comments, move statuses, or assign tasks to individuals.
Aside from automated features, you can also customize your own processes by triggering alerts and creating new tasks or documents when certain conditions are met.
This is a great way to automate tedious tasks, keep track of what’s being done, and ensure that nothing falls through the cracks.
ClickUp CRM's pricing plans include:
Free Forever: Best for personal use, offering features such as 100MB storage and unlimited tasks.
Unlimited Plan: Priced at $7 per member per month, suitable for small teams. It includes everything in the Free plan plus unlimited storage and integrations.
Business Plan: For mid-sized teams, at $12 per member per month. It adds features like Google SSO and advanced automations.
Enterprise Plan: Tailored for large teams, with advanced features such as white labeling and enterprise API. Pricing is available upon contacting sales.
Additionally, ClickUp offers an AI add-on for $5 per member per month, enhancing functionality with AI-compatible features and advanced tools.For the most detailed and updated information, please refer to ClickUp's pricing page: ClickUp Pricing.
12. Copper CRM
Copper CRM is an impressive CRM that automates daily tasks, manages projects and produces detailed reports and analytics. Not only that, it's secure, customizable and budget-friendly too - giving you all of these advantages at a great price point!
The software's ease of use makes it ideal for small organizations that need to get up and running quickly. Its onboarding process is quick and painless, thanks to several tutorials and guides provided.
It's Easy To Use
Copper CRM is user-friendly and ideal for businesses of all sizes. It offers a free 14-day trial so that you can explore its features without spending anything.
Furthermore, Copper CRM boasts an expansive feature set so you're sure to find one that perfectly meets your requirements. Contact Management: Copper CRM allows you to monitor and organize your contacts' interactions with you via emails, calls, files, and notes.
This helps foster relationships and close deals more quickly.Integrations with your email, social media and website help manage and capture leads. Furthermore, it automatically updates lead scores as they progress through each stage of the sales cycle.
Workflow Automation: Workflow automation provides you with the ability to define triggers, actions and conditions in order to automate manual, repetitive tasks.
For instance, you could set up a task to follow up on a new lead once they reach the sales stage so your team members don't miss an opportunity to sell something important to a potential client.
Custom Reporting: Copper CRM offers a selection of templates to quickly create reports for various uses. Plus, its drag-and-drop interface makes sharing them with your team a breeze!
Gmail Integration: The primary benefit of this software lies in its deep integration with Google, allowing you to add leads, update deals, look up past interactions and create calendar events directly from your inbox.
This makes it incredibly simple for teams to stay on top of their work and enhance sales performance. Projects: You can close deals and deliver work to your clients without ever leaving Copper.
Whether you're working on a new campaign or trying to seal the deal, Copper CRM provides all the tools necessary for success. Personalized Messaging: With the CRM, you can send personalized messages directly to your prospects and leads.
This saves time and effort by eliminating the need to create customized email templates or merge fields. In-Depth Analysis: The system offers you comprehensive insights into your pipeline, revenue, conversations and sales representatives' activities.
Additionally, it features a dashboard that helps identify gaps and roadblocks in the sales process.
It's Affordable
Copper CRM offers several pricing plans and features suitable for different business needs. Here's a breakdown of their offerings:
Basic Plan: This is the entry-level plan, priced at $25 per user per month when billed annually. It offers fundamental CRM features but is limited to a maximum of three users.
Professional Plan: This mid-tier plan is priced at $59 per user per month with annual billing. It's designed for growing businesses and includes workflow automation, bulk email and templates, and integrations with various tools.
Business Plan: Targeted at scaling organizations requiring advanced solutions, this plan is priced at $119 per user per month when billed annually. It includes more customization options and a broader range of features but lacks exclusive customer service benefits.
Copper CRM is known for its seamless integration with Google Workspace, making it a preferred choice for businesses heavily reliant on Google services.
It offers features like contact and lead management, workflow automation, task management, integrations with other business applications, email tracking, and sales analytics.
However, it's important to note that while Copper CRM offers robust features, it may have some limitations in workflow automation and flexibility outside Google Workspace.
The Basic plan also has a three-user cap, which might be restrictive for some businesses. For more detailed and up-to-date information on Copper CRM's pricing and features, you can visit their official website.
It's Secure
Copper CRM is a top choice for businesses in need of an accessible, secure CRM. Its features are mainly focused on sales, but it also has basic project management tools.
Furthermore, Copper CRM offers three pricing tiers so you can pick which one best meets your requirements. Copper boasts an excellent customer support team, so you're never far away from assistance.
Plus, its user forum allows for engaging with other users and getting questions answered promptly. Furthermore, Copper's user interface is user-friendly making it a great option even for novices to get started with computer technology.
Google Workspace integration enables it to securely manage the information in your email accounts, so you won't have to worry about storing passwords or other sensitive data in the CRM.
The software is highly secure, boasting advanced security functions that offer first-class backup management and data resiliency. Furthermore, it adheres to Google's security audit rules which guarantee compliance with standard security practices.
Copper's seamless integration with Google Workspace means it can access information directly from your Gmail account, making data entry and report generation much simpler.
However, it's not as powerful as other solutions in this space like HubSpot or Salesflare which provide advanced automation features to create time-saving emails and monitor whether clients open them.
These capabilities are beneficial for those who need to generate new leads and keep tabs on their existing client base.
If you want to access the software while on-the-go, download its mobile app. Its interface is user friendly and offers many of the same convenience features as its desktop counterpart.
The app's help center can be accessed via its main interface and features a button for live chat sessions with customer support agents.
Furthermore, there are various tutorials and guides to assist you with setting up your account and using CRM effectively. Copper CRM is an efficient choice for business owners who require a simple CRM that easily integrates with their Google accounts.
It boasts numerous features like project management, auto-finding contact info online and automated updating of contact profiles.
It’s Customizable
Copper CRM is one of the most customizable customer relationship management applications available. It helps organizations increase productivity and streamline data gathering, communications, and files.
Furthermore, its advanced reporting features enable users to measure their success across their company. Starting with Copper CRM is a breeze, as it comes with plenty of helpful tutorials and guides to get you up and running quickly.
Furthermore, the Copper support team is friendly and efficient. Customizing Copper CRM requires you to decide which data is most essential for your business.
This will guide the selection of default and custom fields on core record types like leads, companies, and opportunities. Once you've chosen your default and custom fields, it is time to begin creating them in Copper.
To add new fields, navigate to Settings from the left-hand menu.Once you select a record type to modify, you'll see all available field options. Select those you wish to use and add a label that clearly identifies it.
You can create custom actions and triggers within Copper to automate certain processes. For instance, you could automatically create a task when a deal reaches a particular stage.
Saving you time and ensuring you remain up to date on all company events can save you valuable time. You may even set up a schedule to automatically generate tasks and reminders based on specific dates such as when an event or contact's status changes.
This way, you won't miss anything important! Copper CRM's greatest feature is its mobile compatibility, meaning you can access it from any device at anytime. Its iOS and Android apps allow you to create contacts, deals, projects, tasks as well as view account information.
Copper CRM offers a 14-day free trial to let organizations test out its features without spending anything. It's the ideal option for organizations wanting to check the product out before investing in a paid plan.
There are three pricing tiers, from Basic to Business; with more advanced functionality designed with scaling businesses in mind.
13. Zoho CRM
Zoho CRM is an ideal solution for businesses needing to quickly launch their sales process. Its user interface is user-friendly and straightforward to utilize.
The mobile apps are user-friendly, making it simple to access the CRM while on-the-go. The routing feature lets you know which leads are in your vicinity so that you can contact them promptly.
Features
Zoho CRM provides a robust suite of features designed to assist in running your business. These include contact management, deal management, sales forecasting and marketing automation.
Furthermore, its AI-powered tools can make predictions about leads and future trends.Its customizable design studio enables users to craft a dashboard tailored for their brand's requirements, using either pre-made templates or creating new ones from scratch.
With its drag-and-drop system, you can customize layouts, components, views and filters according to your business requirements.
This application provides an organized way to manage deals and contacts, as well as serving as a project management tool. It has features like tagging records by type or team, plus email and chat support.
B2B businesses require a tool that can monitor all their business relationships, from customers to vendors. This keeps everyone on the same page when it comes to deals and payments - an essential aspect of keeping your company profitable.
In addition to managing contacts and deals, B2B companies can utilize Zoho CRM for marketing automation - including sending newsletters, emails campaigns and social media posts.
Furthermore, the platform boasts a suite of reporting features which enable marketers to measure the success of their campaigns. The app is highly mobile-friendly and even supports offline modes for data access when not connected to the internet.
Furthermore, it can be integrated with other software packages to simplify workflows even further.
One of the greatest features of this CRM software is its comprehensive suite of AI-powered tools, including Zia - a virtual assistant who takes notes, makes predictions about leads and prospects, detects anomalies, and automates tasks.
Zoho CRM stands out with its AI-powered tools and customizable design, plus it supports a range of languages. Plus, there's a free plan for up to three users plus personal onboarding support from an experienced specialist.
Zoho CRM is an ideal choice for small and medium-sized businesses that need a straightforward CRM with basic sales forecasting and marketing automation features.
With five subscription levels ranging from free to enterprise, you have the freedom to scale as your business expands.
Furthermore, its Canvas design studio makes customizing solutions easy with just about any design element available.
Zoho CRM offers a variety of pricing plans suitable for different business needs:
Free Plan: Ideal for new businesses, freelancers, or entrepreneurs running home businesses. It includes basic features like tracking leads, accounts, deals, and contacts, along with some task automation and workflow rules. However, it has limitations in customization and does not include analytics.
Standard Plan: Priced at $18 per month (or $144 annually), this plan is best for small businesses starting to navigate marketing automation and client management. It includes everything in the Free plan plus custom dashboards and reports, sales forecasting, lead scoring rules, business rules, workflows, tags and groups, mass email insights, multiple pipelines, and KPI data analysis.
Professional Plan: At $30 per month (or $240 annually), this plan is ideal for businesses requiring real-time notifications and solutions to issues but not needing the high-level features of top-tier plans. It expands on the Standard Plan with additional features like Web-to-Case Forms, validation rules, SalesSignals, BluePrints, more CRM integrations, and inventory management.
Enterprise Plan: Priced at $45 per month (or $420 annually), this plan is popular among businesses needing AI benefits, advanced customization, email parser, SalesInbox, and Mobile SDK & MDM. It's suitable for companies dealing with lost business opportunities and needing advanced sales prediction and analytics.
Ultimate Plan: The highest-tier plan at $55 per month (or $540 annually), includes everything in the lower plans plus automation suggestions, advanced BI bundled with Zoho Analytics, advanced customization, enhanced storage, enhanced feature limits, data enrichment, dedicated database cluster, and email sentiment analysis.
Each plan builds on the features of the previous ones, with higher tiers offering more advanced functionalities like AI-powered features, advanced analytics, and customization options. For detailed information and to find the best plan for your needs, you can visit Zoho CRM's official pricing page.
Reliability
Zoho CRM is a cloud-based CRM and social media management platform designed to give small to large organizations control over their Sales, Marketing, Customer Support & Service, Inventory management in one centralized system.
With its comprehensive features set, users can schedule posts, monitor keywords, and manage multiple social channels with ease. Zoho offers a free plan with some limited features, while its Professional and Enterprise plans offer more comprehensive capabilities.
These tiers include an advanced AI layer for data forecasting, gamification tools, as well as multiple integrations. Leads are essential components of any CRM system.
Sales representatives use them to prioritize their efforts and focus on the most profitable opportunities, while administrators have the power to automate tasks and reminders, decreasing the chance that a potential deal will get lost.
Another feature that increases the probability of converting leads into customers is the capability to track a lead's progress through a sales pipeline.
Pipelines can be tailored to fit your organization's sales funnel and include a "win probability" percentage which indicates how likely a deal will close.
Contacts are a critical element of any CRM, and Zoho's comprehensive contact storage makes it simple to store, view, and organize your contacts.
With departments, custom categories, and tags assigned individually or groups of contacts - Zoho makes managing your contacts an effortless process!
Zoho offers plenty of ways for adding additional information to your contacts, such as images and currency conversions. Unfortunately, some of its fields can be somewhat complex for new users.
Overall, Zoho is a reliable CRM that offers robust functionality and various perks to its paid subscribers. Its ease of use and feature set make it suitable for small businesses, while its powerful automation tools and integrations appeal to larger enterprises.
One of the most frustrating aspects of Zoho's support team is their incompetent support staff, who cannot provide a ticket number even when asked for one over the phone.
It's essential to remember that you can always use the help center or forum to ask questions; however, if you require speaking with an actual person then calling is your best bet.
Support
Zoho CRM provides a range of support options that make it simple for users to get assistance and information.
The Classic plan includes live chat and toll-free support eight hours a day, five days a week; while the Premium option adds remote assistance, product onboarding, and configuration support.
Furthermore, enterprises have access to a technical account manager as well as quarterly reporting with recommendations.
Customer support is available via an online portal, email or phone calls. The platform has a free Basic plan for up to three users with salesforce automation tools for leads, contacts, accounts, deals, calendars and tasks.
The Premium plan offers remote assistance and product onboarding, while the Enterprise option provides support within one hour, 24 hours a day, seven days a week.
Each service option comes with its own personalized onboarding plan to guarantee maximum productivity from the software.In addition to traditional customer support, Zoho offers a developer platform that helps users create apps and enhance the CRM interface.
It includes widgets, a REST API and SDKs for web and mobile devices - enabling companies to develop applications that consolidate data across business systems while extending Zoho CRM's capabilities.
Zoho CRM's customer relationship management features include lead scoring, which assists teams in deciding which leads are worth following up on.
Furthermore, users can set up workflow rules that automate processes - making it simpler to manage and prioritize leads without needing to spend time manually creating follow-up tasks.
Zoho CRM not only offers standard contact, lead and account management features but also reporting capabilities that offer real-time insights into the success of your marketing campaigns.
You can also monitor team performance and create custom reports to analyze outcomes according to objectives.
Another useful feature is the Zoho Desk app, which enables sales managers to collaborate with their support team more efficiently and enhance customer satisfaction.
Its intelligent reporting capabilities give users access to metrics such as customer happiness ratings and agent scorecards at a glance. Zoho CRM is an efficient tool that can streamline your sales pipeline and give you the visibility to close deals quickly.
With its straightforward setup process and comprehensive range of features, it makes it a perfect fit for small to medium-sized businesses.
Furthermore, the company offers flexible pricing plans so customers are able to customize their CRM solutions according to individual requirements.
14. SharpSpring CRM
SharpSpring is a marketing automation platform that offers behavioral-based emails, campaign tracking, landing page creation and optimization, CRM automation and sales automation. Additionally, it supports open API integration as well as unlimited free support.
Small businesses and startups alike can use this software, as well as agencies and enterprises. No matter your business size, it can help build brand awareness and generate more leads.
Easy To Use
If you're searching for an intuitive CRM, SharpSpring CRM could be a good option. It offers an extensive suite of tools to help market your business effectively and efficiently.
Track leads' progress through the sales pipeline and create triggers to automatically send them marketing emails when certain events take place. This helps identify which leads require extra attention and provides the right kind of outreach at the right time.
It also features a landing page builder that makes creating eye-catching sales pages simple. No HTML knowledge is necessary, as there are prebuilt templates to choose from.
With dynamic content, call tracking, call to action buttons, and more features - this software has it all covered! The platform's email marketing automation features include a smart mail tool that lets you send personalized, sales-oriented emails right from your dashboard.
This feature is especially beneficial for B2B companies since it helps them work on individual leads quickly and efficiently. Finally, the software provides comprehensive analytics that give a full picture of the success of your campaigns.
These figures are essential for assessing progress and making informed decisions regarding budget allocation.
If you're looking to incorporate social media into your lead generation strategies, SharpSpring offers a range of widgets that enable you to share content across multiple platforms and follow potential customers on their favorite channels.
Doing this can boost engagement on these channels and boost conversions.To learn more about the platform, you can visit their website or speak to a representative via phone or live chat.
Moreover, there is access to an extensive knowledge base and peer community for troubleshooting issues. One of the key benefits of SharpSpring is its seamless integration with other applications, including CRM platforms.
This enables you to synchronize your digital marketing and sales initiatives and monitor customers' entire journey from initial contact through to becoming loyal customers.
SharpSpring CRM is an advanced marketing solution that integrates a CRM with marketing automation to keep your sales and marketing teams aligned.
The platform can be tailored to fit your requirements, with excellent customer support available 24/7.
As such, it makes SharpSpring CRM an ideal choice for small businesses as well as professional services firms due to its cost-effective price compared to other marketing automation platforms.
Easy To Customize
SharpSpring CRM is an advanced customer relationship management (CRM) solution that helps you track leads, manage pipelines and generate various reports.
Plus, its customizable capabilities let you tailor the software to fit your business requirements perfectly. Optimizing your ROI requires creating custom workflows that enable your team to do repetitive tasks more efficiently.
SharpSpring offers various automation features that can assist in this endeavor.First, create an outline of your sales automation process.
This will enable you to decide which features should be implemented and when. After setting up automated workflows for leads that meet the criteria of your sales process, you can create automated emails, triggers and meetings.
You can create workflows to monitor a lead's progress as they move between Pipelines and Stages. Doing so will enable your team to stay informed on leads' progress as they work towards closing deals.
One of the most essential considerations when setting up your workflows is that they should be tailored to your company's business and needs.
For instance, if your product involves complex engineering and specialized technology, creating a custom field to track this type of information could prove beneficial.To accomplish this goal, SharpSpring provides custom fields.
These can be configured in various forms such as checkbox, dropdown and radio group formats. Once your custom field is created, it can be assigned to a form on your website.
This will enable the forms to capture data from the website and automatically send it into SharpSpring CRM. Another excellent feature of SharpSpring is the capacity to upload files directly into its database for reference.
This comes in handy when tracking documents related to opportunities or leads.These files can range in size from 25MB up to an impressive 500MB, but make sure not to exceed these limits. Additionally, you have the option of uploading multiple files simultaneously.
Easy to integrate
SharpSpring CRM is one of the fastest-growing marketing automation platforms available, offering a host of features designed to help marketers achieve success.
Plus, it seamlessly synchronizes with your favorite CRM provider so you can track and analyze marketing data across all channels with ease.
The great thing about this monthly price is its affordability and unlimited support. For many agencies, this benefit helps reduce the expense of purchasing and running a CRM software package.
SharpSpring CRM makes creating leads and tracking them through the sales funnel a breeze. You can view which contacts are currently in the pipeline and which ones have already closed.
Furthermore, reports available in the CRM can help monitor opportunities and deals' status. For instance, the Opp Health Report displays all opportunities that have been won and their monetary values.
This data can be used to make informed decisions regarding future marketing strategies and sales activities. One useful features of SharpSpring CRM is the opportunity pipeline, which tracks all current opportunities in your sales pipeline.
This enables you to track each deal's progress and predict when it will be closed. Track the status of each opportunity as it moves through each deal stage, with expected monetary value and time to close changing depending on which stage it's at.
This helps you keep an eye on your sales pipeline progress and guarantee that each marketing expense is making the most of its potential.
Finally, behavioral-based email automation allows you to track the performance of your emails. This enables targeted and personalized messages that are more likely to be read, increasing conversions and generating business results - an effective way to justify marketing expenses in front of senior management.
AgencyAnalytics can help you monitor and demonstrate the success of your clients' SharpSpring campaigns through customizable dashboards, data visualizations, and white-labeled client reports.
This enables them to observe how their SharpSpring marketing automation efforts are generating leads, driving ROI, and progressing items along in the sales pipeline.
Easy To Manage
SharpSpring CRM is an ideal solution for small and medium-sized businesses. It provides a comprehensive suite of marketing automation tools for all stages of the sales process, as well as customer support and help desk functionality.
Plus, its pricing is quite reasonable compared to competitors, with various plans available. Marketing automation is ideal for tracking leads as they progress through the sales funnel, and it can also be employed to nurture prospects through various stages of the buying cycle.
This is accomplished via drip email campaigns that educate and keep leads engaged while they make their decision about whether or not to purchase from you.
SharpSpring CRM's key feature is its customizable landing pages and forms. These can be quickly customized for maximum conversion rate, including auto-filling fields and call-to-action buttons (CTAs).
They can be utilized on a variety of websites due to their ease of use and customization options, which match the look and feel of your site perfectly.
Furthermore, these tools have proven highly effective at increasing conversion rates.If you aren't using forms on your website, you are missing out on an invaluable opportunity to boost conversions.
With SharpSpring CRM, creating such a form is as easy as adding data from visitors directly into your database for later follow up with them.
SharpSpring CRM stands out among other marketing platforms with its built-in lead scoring tool that automatically detects hot prospects within the system and tracks how their lead score changes over time.
This enables you to better tailor your messaging and content towards each of your leads. Setting up workflows in SharpSpring CRM is a great way to keep your customers engaged with the products and services that you offer.
Plus, with automated drip emails, clients will never miss out on company promotions or services. SharpSpring is an ideal option for businesses in search of a straightforward and user-friendly marketing platform.
It rivals more advanced systems like HubSpot or Marketo, can be utilized by agencies as well as small businesses alike, and works seamlessly with various CMSs.
15. Nutshell CRM
Nutshell CRM is a web and mobile customer relationship management and email marketing automation service headquartered in downtown Ann Arbor, Michigan.
Reporting capabilities within SalesRight allow you to monitor the success of your sales team and evaluate lead generation tactics. Furthermore, segmenting email lists allows for personalized email campaigns that nurture leads.
Features
Nutshell CRM is an all-inclusive sales platform with features designed to help businesses convert leads into customers. Its key capabilities include sales automation, pipeline management, contact management and performance tracking/reporting.
Plus it provides team collaboration as well as world-class customer support. The platform is user-friendly and integrates with popular tools like Gmail, Salesforce, and Outlook.
Furthermore, it provides a free mobile app that enables users to access their accounts and data on-the-go. Email marketing with SendGrid helps businesses manage their lead generation campaigns and send targeted emails to prospects.
Furthermore, it tracks the success of each of their marketing initiatives. Furthermore, it has an invoicing feature that lets you create invoices for customers and monitor the payment process with greater professionalism.
Plus, you can attach files to these invoices and label them with custom fields to further personalize the billing experience. Furthermore, it automates your sales process to eliminate repetitive tasks and save time.
Its lead capturing and tagging capabilities guarantee that your sales team is focused on cultivating relationships with new prospects.
Nutshell CRM makes storing contact information, call notes and email conversations a breeze. Plus you can sync contacts and calendars across desktop and mobile devices for effortless tracking of communication.
Plus you'll be able to log conversations as well! The software is incredibly flexible, offering four views to manage your work pipeline: list view, map view, chart view and board view (drag-and-drop).
You have complete control over how deals are worked on; save them for later and share them with colleagues.
Contact management software reduces manual entry and provides valuable insights on your leads. It allows you to identify the most beneficial prospects and prioritize them, making it simpler for your sales team to get going.
Another useful feature of sales automation is that it saves time on repetitive tasks, so your team can focus on building relationships with potential customers.
You also have control over each stage of the pipeline by setting goals and automatically moving leads through it using specific actions defined at each stage.
Pricing
Nutshell CRM offers various pricing plans suitable for different business needs:
Starter Plan: Perfect for small businesses or teams just starting with CRM, the Starter Plan is priced at $19 per user per month (billed annually). It provides basic CRM functionalities essential for managing customer relationships.
Pro Plan: At $35 per user per month (billed annually), the Pro Plan is designed for growing businesses needing more advanced CRM capabilities. This plan includes everything in the Starter Plan, plus enhanced features like sales automation and advanced reporting.
Power Plan and Power AI Plan: While specific pricing details for these plans were not available in the sources, they are expected to offer even more advanced functionalities. These plans are likely tailored for larger businesses or those requiring sophisticated CRM tools, including advanced automation, comprehensive reporting, and AI-driven insights and analytics.
Each plan offers features like centralized customer database, automatic contact sync, lead capture, customizable sales pipeline, and various pipeline views. Nutshell CRM is known for its user-friendly interface and efficiency, making it a suitable choice for small to medium-sized businesses.
For the most accurate and up-to-date information on Nutshell CRM's pricing and features, please refer to their official pricing page.
Customer Support
Nutshell CRM provides a range of features to help businesses manage their leads and customers. These include sales automation, pipeline management, contact assignment, performance tracking & reporting, as well as team collaboration capabilities.
The software is user-friendly, boasting an intuitive interface that makes it enjoyable for users. Its team collaboration capabilities enable teams to tag team members in deals, view past interactions and receive notifications when deals require attention.
Another advantage is its versatility; it can be utilized for both inbound and outbound marketing, enabling users to customize their campaigns according to each customer's individual requirements.
This helps boost sales volume.It is compatible with a range of business tools, including email marketing, and offers a 14-day free trial period.
Pricing plans begin at just $19/month. This solution is a top choice for customer relationship management (CRM) and can be tailored to fit your specific requirements.
Additionally, it helps track marketing campaigns and generate reports. Nutshell's customer support is excellent and quick to respond to inquiries. They offer various options like chat, email and phone for convenience.
Furthermore, their service is accessible in multiple languages so customers from any country can get assistance.
Their support team is staffed 24/7 to provide assistance. Nutshell CRM is a cloud-hosted CRM designed specifically for small businesses that can be set up within one day.
It offers collaboration and sales process features, reporting capabilities, as well as email sync with Outlook and Gmail. It is compatible with a range of business tools, such as Zendesk and Olark.
Its customer support team is available to answer questions about the platform and assist with data migration. Our native integration with Zendesk syncs your support tickets to Nutshell, providing valuable context on customers during conversations.
This helps reduce data entry and ensures you don't overlook any essential info. Another advantage of this CRM is its capability to attach chat transcripts to customer records.
This feature gives you a comprehensive view of a customer's history with your company, eliminating the need to match up transcripts with emails or post-it notes on your desk.
Nutshell CRM Integrations
CRM integrations are an integral component of any business' technology stack, capable of enhancing the performance of sales, marketing and customer service teams across a range of industries.
This is especially true when the software links with other systems like ERP (enterprise resource planning) or e-commerce platforms.
Smart integrations enable real-time data synchronization and workflows between various edge applications such as ERPs, phone systems, lead generation software, mobile devices, calendars, e-commerce stores and more.
This provides CRM users with all their information in a unified UI which increases employee productivity while improving customer experience.
Sales: Integrating a CRM with an e-commerce platform is essential for sales operations, as it allows contacts, products, and orders to automatically sync within one system.
This keeps salespeople abreast of customer needs and wants so that they are selling items that are in high demand and driving revenue.
Product Management: Integrating a CRM with an e-commerce platform allows you to efficiently manage inventory and orders, guaranteeing customers receive their items on schedule.
Furthermore, this enables you to track customer behavior so you can better understand how to improve your product lineup.
Team Collaboration: Integrating CRMs with email platforms allows the entire sales team to stay in sync. This saves salespeople time and improves efficiency by enabling them to tag colleagues in deals, view past interactions, and receive notifications when new opportunities open up.
Call Centers: A CRM that is integrated with call centers can automate incoming calls, record them and upload them back into the CRM.
This saves time for call center agents so they can focus on answering customers' questions and concerns, ultimately improving customer experience.
Live Chat/Chatbots: Integrating a CRM with an embedded chat program or feature on corporate websites, sales websites, or mobile applications can help generate leads from website visitors and other users of the application.
This process is further simplified by having access to customer records in the CRM which links these chats with customer records for faster communication and response times.
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