Freshsales CRM is a cloud-based customer relationship management (CRM) software designed to assist businesses manage their customer communication.
It features lead management, sales tracking and reporting capabilities as well as an intuitive user interface and various integrations.
This software is tailored to assist smaller companies with their sales and marketing demands, offering an all-inclusive CRM package at a great value.
Pricing varies based on service level, with different packages available for annual or month-to-month billing.
This software provides a comprehensive suite of tools that enable sales teams to streamline the selling process and boost productivity.
It also allows them to monitor leads and drive deals with AI-powered insights. Businesses can utilize its email, phone and chat tools for contextual conversations with prospects and customers alike, helping them build stronger relationships.
Another feature is its Freshcaller module, which enables enterprises to send targeted emails and phone calls to relevant prospects with one click.
Furthermore, its dashboards enable users to monitor sales pipelines and set objectives for their sales team to achieve. Freshsales CRM not only offers standard reporting, but also allows users to customize it for specific metrics and analysis.
Furthermore, it has an expansive knowledge base with tutorials and articles on how to utilize the software effectively.
The software's customer support is excellent, provided by dedicated account managers. They can assist you with any problems encountered or provide feedback directly to Freshsales management
For small businesses, Freshsales is an affordable CRM solution. Its free plan offers more than enough features to organize leads and contacts, build a pipeline, and manage your sales process effectively.
However, it lacks some key features other CRMs provide. Its reporting widgets are unresponsive and lack basic customization options, so it may not be suitable for larger organizations.
The software is free to try, with a 21-day trial period for all plans. The free plan offers contact and deal management, mobile app integration and built-in phone/chat solutions.
For additional functionality you can upgrade to the Growth plan at $15 per user per month; additionally you may choose to pay for custom fields, product catalog access and more.